We had a call yesterday from a dealer from Christchurch whom we won't name here. They had a customer with a Toyota Estima Hybrid. The inverter that charges the hybrid battery failed. They sent away to Japan for a replacement. It took 4 months to arrive and when installed they found out that the main hybrid battery was dead. They asked our price for reviving this battery to which we answered with our standard charge of $1500 but that they will have to deliver the battery to us in Auckland.
About a couple of hours later a lady rang us and asked us about our charges to fix a Toyota Hybrid battery. She said that she found us through our website www.thebatteryclinic.co.nz We of course told her $1500 not realising that the two events were connected.
She then told us that she was quoted by the dealer $2600 plus GST. Our price was including GST.
What is interesting is that our lady fried turn out to be a reporter.
We managed to get this main HEV battery fixed and another happy customer.
